Client Relations Coordinator

Job title: Awards Coordinator

Contract: Temporary

Expected duration: until the end of April 2022 (With a possibility to extend)

Start: Immediate start

Pay rate: £14.35 per hour

Working hours: 9.00 – 5.30 Monday – Friday with 1 hour lunch

Office Location: Central London

Work Location: Remote working is accepted

Job Description

Our client is financial publication and conferences business. They have been evaluating some of the world’s leading financial institutions through their performance data, industry awards, and surveys. They run an annual awards programme, that attracts thousands of submissions from the world’s leading banks globally and recognises excellence across global, regional and individual country categories.

Job summary:

The main responsibility of the Awards Coordinator is to ensure every inquiry of the rankings and awards programmes is answered in a timely manner. This position requires an individual with the ability to explain concepts and instructions in a clear and concise manner. Having a logical and organised approach is critical to being successful in this role. Many of the interactions in this role will be with marketing and communications professions in the banking and financial industry – although knowledge of the industry is not essential.

Work performed:

Interactions will be mainly conducted over e-mails and phone calls. Some responses may require research and coordination with colleagues, including some based in different time zones. There may be instances of video calls where a participant requires a demo on how to make a submission for their awards and rankings. The Awards Coordinator will also be tasked with some light data entry and reporting work using Excel.

Duties include (but not limited to):

• Responding to e-mail inquiries about our awards and rankings programmes
• Walk participants through the registration and submission process for our online portal
• Coordinating e-mail responses with colleagues based in Asia and North America
• Writing to and calling past participants to reconfirm their participation (no selling involved)
• Updating of excel sheets, data entry, and preparing reports

Skills set required:

• Education to degree level
• Interest or experience within finance or marketing highly desirable
• Strong communicator with excellent writing skills
• Logical and organised approach
• A fine eye for detail and accuracy
• Experienced in managing large excel files
• Ability to work with limited supervision; prioritise workload and multi-task
• Experience with Word, Excel, and Outlook
• Ability to work under pressure with deadlines
• Independent self-starter with proven ability to work well within a team