PARIS: Franchise Key Account/Relationship Manager

TITLE : PARIS: Franchisee Key Account/Relationship Manager

Department: Food Supply Chain for Franchise Businesses

Location: Close to Paris in France

Contract: Permanent role. Currently the role is remote but will be a hybrid role ( 2x weekly in the office)

Salary : Total Compensation €68,660 per annum (which is comprise of basic salary of €55k plus 10% bonus and a car allowance of €8160) . The salary is possibly negotiable for the right person

Sector : Retail and hospitality

Company:

Non-profit global supplier and centralised purchasing office for the buying of food across the hospitality sector. This ranges from purchasing ovens and food ingredients to training courses and you will be involved in most aspects of the supply chain. Your clients are franchised restaurant owners across France who will purchase from your centralised buying hub where they can make savings. There will be national travel in this role, as you will need to visit restaurants and speak to restaurant owners ..this is a customer care and relationship orientated role where you will be providing training to franchisees

Languages needed Fluency in French and English

Summary of the role: You will focus on two main areas

1) Providing practical day-to-day logistical and operational support to your restaurant owners who own franchises

2) Providing store and restaurant Training to your clients

Duties

Operational:

• Manage a portfolio of key relationships (all are restaurant owners )
• Introduce clients to new products & services that have been purchase centrally and that therefore offer excellent value for money and will help them grow their profits
• Help with stock control: make sure correct stock is available for current & future food promotions .
• Liaising with vendors including local drinks companies, fresh -produce suppliers and suppliers of food-related equipment
• Liaising Distribution Centre to ensure products arrive on time
• Inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc
• Manage “product recalls”
• Make site visits to restaurants
• Budget management and tracking and analysis of performance and client satisfaction

Training & practical support

• Overseeing a junior account manager
• Provide training and information on new food recipes or products
• Organising team training & financial training
• Help to set business targets and establish forecasting
• Monitor sales progress
• Ensure staff absences & holidays are covered

Requirements

• Fluent French
• Used to a franchise environment
• Numerate with good excel
• Car driver
• Based in France and able to attend the office twice weekly eventually