HYBRID Customer Services Advisor – French speaking

Job Title: Customer Services Advisor – French speaking
Job Type: Permanent
Job Location: Manchester (Hybrid-working policy, 2 days in the office each week and the remaining days can be worked from home.

Job salary: £20,500 p/a plus an additional bonus scheme

The role:

This is an exciting opportunity to work for an established brand in France. In addition to this, the successful candidate will also regularly assist with Customer Service for existing UK and US brands.

As Customer Services Advisor you will be responsible for handling inbound customer enquiries – giving exceptional customer service at all times is our top priority, so having a positive attitude and a genuine desire to help others is essential.

Responsibilities and duties

• To provide exceptional customer service within a fast-paced and customer-focused environment.
• To answer customer enquiries by phone, live chat, social media and email.
• To provide clear and concise customer information, handle and process transactions, manage customer access and respond to all types of incoming enquiries in an efficient, friendly and professional manner.
• To maintain site security and quality through the moderation and approval of user-generated content (such as adverts, photos, videos etc).
• To work as part of a team to ensure the smooth running of the Customer Services department.

Skills and experience:

• Advanced language skills (native-level fluency) in both French and English, and confident with dealing with queries via telephone, live chat, social media or email in either language.
• Must have experience in a customer services role within a contact/call centre environment, for a minimum of 12 months.
• Excellent written and oral communication skills.
• Strong background in Customer Service. Experience in Web or IT Customer Service would be beneficial.