ENGLISH speaking Front of House Manager

Title: ENGLISH speaking Front of House Manager

Salary: £25,000

Location: Surrey – 100% office based

Working Hours: Full Time – MUST be available to work evenings and weekends as well as weekdays

We are looking for a professional, confident and reliable Front of House Manager to join our clients busy Front-of-House team.

ROLES AND RESPONSIBILITIES:

• To ensure the smooth and efficient running of the Reception and Front of House areas.
• To prepare and manage reception staff and to always ensure correct staffing levels
• Provide training and induction to all new and existing reception staff whilst developing training to suit the needs of the business.
• To ensure all reception staff absences, sickness and annual leave is monitored, recorded and reported to the HR department.
• To set targets and monitor active selling within the Front of House team in line with company targets.
• To always oversee the presentation of facilities to an exceptionally high standard.

THE IDEAL CANDIDATE WILL:

• Be from a customer focused background (hospitality preferred) with proven ability to drive standards forward whilst ensuring the management and development of the team through training and coaching.
• Have excellent written and verbal communication skills
• Demonstrate a positive, friendly, and professional manner and culture at all times.
• Be able to develop and deliver customer service and sales training to Front of House staff
• Be required to devise and implement procedures.
• Have the ability to manage and monitor sales targets for the FOH team
• Be able to recruit, train, manage and monitor the Front of House team whilst ensuring on-going succession planning.
• Must be able to work flexible hours for a 7-day operational business.
• Have sound knowledge of Word and Excel
• Be a strong and charismatic individual.

Full training on product knowledge and services will be given.