DUTCH Customer Service Advisor

Title: BELGIUM : Summer student work: DUTCH inbound Client Care Executive

Location: Brussels or able to commute occasionally to the office in Brussels

Languages: Fluent DUTCH

Contract type: 6 month summer work contract to run across the summer until October 2022. This role would best suit a student or recent graduate who is looking to build their cv. The role is hybrid with 2 days in the office and 3 days wfh.

Salary : 35,000 Euros pro rata + an electric bike, Eu10 per day extra for lunch and additional Eu 200 per month towards wellness

The company : This is a truly exciting tech business that has solid financial backing and is growing fast across Europe . The company specialises in producing and selling electric bikes and because of the increasing awareness of the need to reduce carbon emissions , it is growing fast as people abandon cars and choose to commute by e-bike. The atmosphere is vibrant and fast moving and the company is totally obsessed-and-passionate about the quality of customer care it provides to its B2C customers.

The role: This is a 6 month contract and a very high-quality role for a current or recent student. You will be taking a high volume of inbound calls on a daily basis and will have 2 weeks of classroom-based training to give you the confidence to do the job well. Each bike costs about £4,000 so these are luxury investments for customers .

Duties:

• Answering a high volume of emails and calls from customers
• Dealing with issues around bike electric charge-points, pricing and delivery schedules
• Managing refunds or replacement bikes
• Liaising with the team leader re escalations
• Updating the database

Requirements

• Native standard DUTCH
• Accessible to Brussels
• EU passport holder
• Fluent English
• Able to start work as soon as possible