Office Receptionist/Administrator

Role: Office Administrator/ Receptionist

Start: ASAP

Salary: £11.50 + holiday pay

Expected duration: 2 months (may extend or lead to permanent)

Location: Central London

The purpose of the role is twofold:

• Maintaining the company’s image and reputation by manning the front desk and the phones with an extremely professional, calm and proactive attitude.

This is achieved by:

• Ensuring all telephone calls are answered promptly, with professional tone of voice and manner.
• Delivering professional meet & greet to visitors.
• Maintaining a professional image and attire at all times.
• Providing general administrative support to all members of staff under the supervision of the administration manager.

Key responsibilities:

• Ensure the reception area is not left unattended at any time, liaising with other relevant employees to provide cover when required – this is a paramount responsibility and the key side of this role.
• Politely answer and direct all telephone calls from the main switchboard and take messages where appropriate.
• Welcome and greet all visitors to the office and follow procedures to register visitors for security reasons.
• Book couriers, taxis and travel as and when required & feedback information/details to the person who has requested the service.
• Liaising with staff to collect information for the right coding of all costs.
• Manage all room bookings, ensuring sundries are supplied and facilitate the set-up of rooms as and when required – making sure the rooms are always ready when needed.
• Serve drinks to guests and colleagues using meeting rooms.
• Distribute mail, log special postage/deliveries, take deliveries of parcels, frank/stamp and prepare for collection.
• Help the Administration Manager with the supplies stock and ordering

Skills & knowledge:

• Positive and extremely polite attitude/outlook.
• Excellent time keeping.
• Self-motivated – happy to work autonomously, using own initiative.
• Eager to learn and with an inquisitive nature
• Passionate about running a professional and welcoming front of house.
• Proactive in preventing possible “issues” that can cause disruption and distress to the business and colleagues.
• Ability to work in a fast-paced environment and under pressure without losing focus and keeping a smiley attitude at all times.
• Able to multi-task.
• Excellent written and verbal communications skills.
• Know how to receive and respond to possible complaints and handle confrontation in a calm manner.
• Confident and professional when dealing with clients, visitors and colleagues at all levels both face to face and on the telephone.
• Excellent attention to detail.
• Good customer service skills.
• MS Office and Gmail skills.
• Relevant experience in reception, office administration, ideally 2 years.