Hindi Speaker Customer Service Representative

TITTLE: Hindi Speaker Customer Service Representative
LOCATION: Reading, Berkshire
SALARY: 26,000 GBP
SECTOR: Customer Service
LANGUAGES REQUIRED: Hindi and English

MAIN TASKS AND RESPONSIBILITIES
We are searching for passionate customer service representatives to work in a helpdesk centre, providing technical advice in Hindi and English, both at a B2C and B2B level. Any additional languages spoken in India such as Konkani, Gujarati, Punjabi, Kashmiri, etc. will be welcome too.

This role is a combination of Customer Service and Sales. Your key responsibilities will be:
* Being the first point of contact for the clients on the Help Desk department.
* Providing excellent customer service (including inbound & outbound telephone and email).
* Ensuring that customer emails are replied to within the set standards of quality and accuracy.
* Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
* Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
* Recognizing problems and bringing these to the attention of the Team Managers.
* Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
* Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
* Engaging with lapsed members via phone and email and being able to renew their membership.

KEY SKILLS

* Bilingual Hindi and English.
* Ideal for a candidate with Customer Service experience on the phone.
* Outstanding communication skills, particularly over the phone.
* Excellent writing abilities, as the role will require answering emails in both languages.
* Confident in IT systems – Microsoft Office packages and experience using CRM.
* Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

NOTE: Please note that this role is based in Reading, Berkshire.