Research Process & Operations Manager

Role: Research Process & Operations Manager

Pay: £400 – £475

Start: ASAP

Location: Hybrid working – London office

Expected duration: 6 months with prospect to extend

Our client is a global tech business, and owner of a very successful video on demand streaming service. They are looking for a research operations manager to join their team, and lead process automation project within their research function. You will have extensive experience in research operations and extensive knowledge of SmartSheets. The ideal candidate will have end to end project management experience, internal/external stakeholder management.

Key responsibilities

• Deliver Research operations processes automation by implementing SmartSheet solution to deliver efficiencies across Research, stakeholders and external agency operations.
• Lead relationship with SmartSheet consulting team to plan, design and rollout solution across research team, external agency partners and broader stakeholders across EU and where relevant WorldWide.
• Provide ongoing direction and guidance to Smartsheet consultants on scope, deliverables, connecting with stakeholders
• Work with Research leads to connect and automate end to end research processes on key programmes from initial stakeholder briefing, study design and stimulus requirements through to end deliverables.
• Work with Campaign Operations to integrate automation for marketing lead tasks and interaction (intake, briefing, stimulus, analysis, deliverables)
• Onboard external research agencies with clear roles and integrate ongoing research operations processes to maximize efficiencies
• Ensure regular status update and reviews with research team, external agencies and management.
• Ensure training is developed and delivered to Research leads, agencies and end users and documented
• Ensure Research Smartsheet solution is documented and published on internal Research Wiki/Sharepoint.
• Document ongoing requirements for research leads, campaign operations/stakeholder, external agencies and any central requirements for ongoing maintenance.

Requirements

• Multiple years of experience in Research Process operations or a similar role
• Strong end to end project management skills, particularly related to process implementation/automation
• Senior stakeholder management skills
• Extensive knowledge of SmartSheet