Mandarin Speaking Reservation, Ticketing & Sales Support Agent

Title: Mandarin Speaking Reservation, Ticketing & Sales Support Agent

Languages: Mandarin

Location: Hybrid Policy – up to 3 days in the office/2 days at home

Salary: Up to £27,000

Industry: Travel

The company

To introduce and connect tourism and aviation products to local markets and provide people with a deeper understanding of foreign cultures, destinations and ways on how to get there. In addition, this commitment helps to bring people to the world by creating brand awareness and arising the wish to travel to foreign spots, to take advantage of the best airline services and help clients generate more travel volume.

The Role

To provide reservation sales, ticketing and reporting services for the airline client represented by the Company.

Key Responsibilities

• Taking reservations calls from both direct passengers and trade partners
• Generating airline bookings, changes, ancillaries, etc. and issuing/reissuing tickets/EMD’s (auto & manual fare-build)
• Processing invoices and payments of airline tickets, whilst adhering to strict airline and company reporting guidelines
• Daily & monthly airline sales reports and reconciliation
• Providing excellent customer service both on the telephone and face-to-face
• Dealing with ticket reissues, upgrades, reroutes, lost tickets etc. both over the phone and face-to-face
• Group bookings and tour operator allocations, including issuing of contractual terms & conditions in conformance to individual airline protocols
• Liaising with Airlines’ local management and head office

Requirements

• Minimum two years’ experience in an airline reservations and ticketing role
• Strong Reservations, Fares & E-Ticketing experience in Amadeus
• Fluent Mandarin – speak, read & write – essential