German Consumer Relations Representative

German Consumer Relations Representative

Language: Written and oral fluency in German and English

Location: Hybrid & Flexible Working Environment

Working Hours: Monday to Friday from: 8:00 – 16:00

or

Monday to Friday from: 9:00 – 17:00

Salary: £27,000 pro rata

Contract Type: 4 months FTC

Are you looking to create, innovate, grow, have an impact in a world lifestyle change business, and positively influence the world, and learning about the best sustainable business practices and socially responsible operations, working alongside passionate people?

Do you have customer centric mindset, willingness to learn, are interested in picking up systems / processes? Then come to work and to create in a lifestyle change business interested in socially responsible processes and sustainable business practices.

Equal Employment Opportunity: Striving to create a workplace that values Inclusivity and diversity so everyone brings their full potential, feels empowered and be their authentic personal best.

About the role:

• Friendly Customer service brand ambassador to communicate with customers via telephone, email, web chat and social media.
• Danish specialist to advise on current trends and local knowledge
• Work closely with Customer Resolution team to ensure order completion
• Analysing consumer feedback to cultivate process improvements to improve the consumer experience processes.

About you:

• Customer Service experience
• Interested in the Fashion industry
• A customer centric mindset
• Written and oral fluency in German and English
• An adaptable individual and a team player
• You are an excellent communicator and collaborator with stakeholders across the business
• A self-starter who brings passion, enthusiasm focus to their work
• A proactive problem solver
• You have a keen eye for detail
• Capable to resolve queries over the phone, e-mail, online chat

About us:

• Global Mentorship Programme
• Perks, discounts, volunteering opportunities & cool extras