Outbound Customer Care Advisor

This is a lovely role that gives you the option to work in London. The role is dealing with OUTBOUND customer care enquiries on an anti-smoking project . The role is 3 months of temp work with the prospect of becoming permanent. You will use fluent ENGLISH ( or any other language) and be based in an international team. Nice job! Apply here : ANY LANGUAGE or ENGLISH: OUTBOUND Customer Care Advisor

TITLE: ANY LANGUAGE or ENGLISH: OUTBOUND Customer Care Advisor

Location: LONDON (100% office-based role during training period). Thereafter HYBRID work

Team: International Health Team

Sector : Medical and Health ADVISORY

Pay rate £11.77 per hour (this INCLUDES your holiday pay)

permanent salary equivalent £21,840pa & KPI bonuses, 15% Commission and other excellent benefits

Contract type: 3 months as a temp initially with the opportunity to become permanent

Start date: ASAP

Earnings year one: Potential to add £3200 per annum to your base if you meet performance KPI’s

Hours: Monday to Friday 10am till 7pm

Company Details

Global consumer research agency that works across time zones and in 29 languages to help their clients understand health related consumer behaviour. This company is focused on helping their portfolio of clients to understand what consumers want and therefore how deliver what consumers require.

The role is project based and you will be specifically tasked with working on a medical and health related anti-smoking campaign. You will be getting insights into consumer trends and will also be promoting products that are smoke-free alternatives to cigarettes

The role: You will provide mainly outbound advice to customers seeking advice on how to move away from cigarette smoking to healthier alternatives .

Duties: Making outbound calls to engaged consumers who are actively looking for alternatives to cigarette smoking

• Advising on smoking alternatives
• Making outbound calls in response to enquires
• You will be full trained on smoke-free products and specific consumers programs that are available
• Making out-bound coaching calls and addressing questions and concerns
• Acting as the first point of contact for consumers
• Use of live chat, phone, email, video and social media to advise and help consumers
• Offer advice and support on their personal journey away from cigarettes

REQUIREMENTS

• Fluent English (any languages are useful as long as English is fluent)
• Based in London
• Previous customer services experience