Mandarin Speaking Customer Services Role

Title: MANDARIN Customer Services roles

Sponsorship provided: Yes. This company will sponsor your visa

Location: Gibraltar (UK province located near to Spain) or the Isle of Man (in the UK)

Salary BASE salary of £25,000-£26,000 ( + additional relocation package of £4k )

Start date: asap

Relocation package details from China or globally:

• Flight to Gibraltar or Isle of Man ( UK)
• £1k a month for the first 3 months to help with the first 3 months rent (total of additional £3,000 added to your salary )
• £1k towards luggage relocation ( added to you salary)
• Free accommodation for the first 2 weeks in a company flat or hotel
• Support to help find accommodation after 2 weeks

Company details: Global gaming and online gambling business . You will start in customer care but there are excellent career opportunities within the company and they regularly promote staff into other roles. This is an excellent start point for a native standard Mandarin speaker to move into a role where there are longer term career prospects and they can perfect their English .

Job details: Full training will be provided

• Provide excellent support to Chinese speaking customers via chat and email.
• Forward and escalate technical issues.
• Respond promptly to customer inquiries.
• Liaise with the Team Leader to deal with escalated issues or complaints .
• Work with a team to meet call-handling targets
• Follow communication procedures, guidelines and policies.

Requirements

• Native standard Mandarin.
• Any previous customer services experience ( office based)
• Willing to work on shift rotation (5 days/week) including night shift, weekends and public holidays.