German speaking Customer Service Representative

Title: German speaking Customer Service Representative – 100% office based

Location: Maidenbower – Crawley – UK

Office Based / Mon – Fri

Salary: £25,000 + Benefits

This is your chance to join the Customer Service team of a leading international distribution company. With customers and suppliers on every continent, this team thinks globally and acts locally.

As a family company, values such as humanity and sincerity are firmly established in the corporate culture – as is collaboration based on respect and trust within the team.

The perfect opportunity for someone organized, dynamic and proactive like you!

Main Responsibilities:

• Co-ordinate customer order fulfilment; deal with all customer enquiries/complaints
• Raise stock replenishment purchase orders, as necessary
• Raise, expedite and chase supplier purchase orders for goods and services
• Process and amend customer sales orders, keeping the customer informed at all times
• Arrange deliveries, transportation and produce relevant shipping documentation
• Book stock into the system
• Produce customer invoices via the system
• Check and confirm supplier invoices for goods and services on the system
• Communicate/follow-up Product Purchase Price List queries with the sales team
• Communicate/follow-up Customer Costing Price List queries with the sales team
• Ensure that data held on Prospect Soft, Exchequer and SAP is correct, communicating all Master Data changes; highlight and follow-up any discrepancies
• Support other business lines within the customer service team in times of absence and high workload
• Keep the Customer Service Manager informed of any potential concerns at all times
• Any other reasonable duties as deemed appropriate by the department manager

Key Skills/Experience:

• Relevant Customer Service Representative experience gained from a similar position ideally within a distribution organisation
• Fluent in written and spoken English and German
• Confident in handling an email heavy activity
• Effective and confident communicator with problem solving skills
• High level of accuracy and attention to detail
• Ability to multi-task, prioritise and manage time effectively
• Work under pressure to deadlines
• Experience working with SAP/Exchequer/CRM or similar
• Competent Microsoft office skillset

*With regret, due to the volume of CVs we receive, only suitable candidates will be contacted.

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