HEAD OFFICE based Fashion Customer Care Executive

TITLE: HEAD OFFICE based Fashion Customer Care Executive
SALARY : £10.05 per hour ( this Includes your holiday pay which is £1.08) for 12 weeks
CONTRACT TYPE: 12 weeks temp work with the potential to go permanent
LANGUAGE REQUIRED: Fluent English
LOCATION: West London
SECTOR : Fashion head office based role.
HOURS: 3 shifts (8am-4pm, 10am-6pm, or 12noon-8pm) and occasional Saturdays
COMPANY DETAILS
Wow! This is a fabulous opportunity to join a fast growing fashion company with offices in the USA and the UK. The company is in a dynamic growth phase and is looking for English speakers to work in customer care and start a career within the company that could lead to a permanent role in buying, merchandising, design or any other department. The company has about 1,000 staff globally and they are at the cutting edge of design and of new technology in fabrics too. The clothing style is very ” English ” and ” preppy” and the Americans love it! As well as having access to wonderful career opportunities, you get a staff discount on clothing, subsidised gym, and a very nice clothing allowance too.
This is a creative, happy, environment. You will start as a temp, but move quickly on if you have the talent and the determination to succeed in the world of fashion and luxury.
Direct customer Service
*Liaising with customers over inbound telephone calls, email, live chat and social media contact
*Helping new customers to register online
*Sales administration including liaising with customers re returns, order status and providing general time-line delivery information
*Providing product advice on cut, ” look” and fit
*Deal politely and diplomatically with complaints and escalations
*You will be trained on the in-house software system
*Speaking to the Shipping department to solve issues raised by customers with regard to either late orders or returns
*Undertake customer security checks (calls or emails) deal with accounting enquiries and flag accounting issues raised by customers ( eg fraud)
ESSENTIAL SKILLS /REQUIREMENTS
*Customer care background and a love of fashion!
*Fluent English (clear and well spoken)
*Free to start on the 10th SEPTEMBER