Digital Product Trainer – Europe Market – UK BASED

Title: Digital Product Trainer – Europe Market – UK BASED

Work Style: 100% remote working

Language: English

Salary: £30,000 + £3250pa car allowance + up to £3,000pa OTE

Sector: Higher Education

Travel: Frequent travel to Europe to visit clients

The Company

Our client is a world leader in e-research and educational publishing for libraries, schools, and businesses. They partner with librarians and educators to create positive change and outcomes for researchers and learners. Best known for its accurate and authoritative reference content as well as its intelligent organization of full-text magazine and newspaper articles, the company creates and maintains more than 600 databases.

The role

An exciting new opportunity for a UK based Digital Product Trainer to join the European Sales Team to train customers and clients on the use of the company’s digital products, this will be done both remotely and in-person resulting in this role requiring frequent travel to clients within the Europe.

Flexibility to travel is essential as this role will require travel throughout Europe, and some travel outside the territory for conferences. Travel may also on occasion take place over weekends.

Your role will be to drive usage and ensure 100% renewal of the company products across Europe by providing onsite and remote training for customers and international staff on all electronic products.

Duties

To create and implement a training strategy for European customers and staff across all electronic product lines

• To effectively plan and attend customer training sessions both onsite and remotely
• To provide pre-sales support by working with sales staff to deliver product presentations which match customer needs
• To provide post-sales support for sales staff and customers through the provision of product training sessions
• To maximise time on campus by proactively arranging meetings to further promote/train on products
• Company representation at key industry events such as conferences, exhibitions, and trade shows
• To cultivate and maintain extensive product knowledge of a large and growing product list
• To work closely with customers to implement strategies to drive usage of installed products
• To act as a liaison between Sales and Product Development
• To support international colleagues by sharing best practice, experience, and knowledge
• To use various channels to promote training activity
• Innovating our methods of end-user contacts. E.g., dissertation clinics, front of class sessions, road shows

Qualifications

• Proven training experience, ideally within the information or publishing industry
• Fluent English language skills
• Additional European language would be advantageous
• Full UK Driving License