FRENCH Key Account Manager/Customer Success (CHARITY)

This is a lovely (and rare) REMOTE role for an FRENCH Key Account Manager to move into CUSTOMER SUCCESS within the Non-profit charitable sector . This is very much a nurturing and consultative role in which you will support existing clients and ensure that they get the best of the online technology (and the service) that they have already purchased. If you have a previous technology sales, Success or Account Management background , but are now looking to move into the non-profit area, then this is an ideal opportunity ! Please apply here : FRENCH Customer Success EMEA

Title: FRENCH Key Account Manager/Customer Success EMEA ( CHARITY)

Location: 100% REMOTE (with 1x a month to meet the team which is located in Covent Garden in London )

Salary : to £35,000

Sector : CHARITABLE Foundation SaaS company.

The company : This is a truly outstanding opportunity for a successful Key Account manager or current Customer Success Manager who is used to managing a portfolio of key client relationships with charitable donors. You will act as the main point of contact, providing world-class customer service and genuine consultative support to donating organisations. This is a fabulous, challenging and exciting position in the fast-changing tech field but within the non-profit area. This is a cutting-edge product and a leader in its sector. It is currently on a steep growth curve with a big agenda embracing significant marketing opportunities as there is increasing focus on philanthropy. This company partners with organizations such as the World Wildlife Fund and also the companies that create the Marathons and other large scale participative events in order to raise money for charities that are large and small across the globe. The role is 100% remote but you will need to meet your colleagues on a once a month basis in London

Language: Fluent French

Duties: You will be working largely in English , but your French will need to be fluent to work with charities in France and Switzerland too.

• Nurture and manage a key accounts client portfolio, managing client expectations and service requirements.
• Build strong, collaborative long-term working relationships at executive level
• Communicate data-driven recommendations and industry best practices
• Assist donors and fundraisers (individuals and teams) to support their chosen charities in France, Switzerland and the UK
• Help the charities, event organisers and corporate teams achieve fundraising success
• Ensure that the donor client understands technical processes by using straight-forward language to communicate with a largely non-technical audience
• Work in harmony with internal teams on monthly deliverables.
• Keep up to date on industry trends
• Stay in constant close contact with clients .

Requirements

• Fluent FRENCH
• Degree educated
• Previous B2B experience gained in a technology environment
• Previous Account Management experience or Customer Success