French Speaking Customer Service Co-ordinator (12months FTC)

Job Title: French Speaking Customer Service Co-ordinator (12months FTC)

Salary: £23-28k dependent on experience

Duration: 12 months FTC

Working Hours: Mon – Thurs (8.30am – 5pm) & Fridays (8.30 – 4.45pm)

Location Staffordshire – this role is 100% office based

Sector Inhouse with a well-known manufacturing company with a franchise structure

The role

To provide an effective external and internal communication, relationship and administration support service to export Franchisees and all other customer groups.

Duties

Customer Service –

• Answer incoming calls and emails from French franchisees and export customers
• Handle all orders through the French order portal, and liaise with their hauliers and complete all associated documentation
• Provide order entry support to all export markets,
• Complete invoicing, credit notes, requisitions and month end procedures
• Provide franchisee and customer product feedback to relevant departments where required
• Provide assistance with French travel arrangements

Social Media –

• Sustain the information on the franchisees local website pages
• Maintain regular and open communication with the franchisee network
• Manage company communication to franchisees via a weekly e-newsletter and engage with customers on a monthly basis via e-newsletter.
• Provide assistance to the translation and internal support function

Requirements

• Fluent French speaker
• Minimum 3 years’ experience in a B2B customer service environment
• Knowledge / experience of using social media channel
• Excellent communication and interpersonal skills