GERMAN speaking Customer Success Manager

Do you have a customer services background but are now looking to step away from it & step into a career in sales or client retention? This is a unique opportunity to make a strategic career change and set out on a career in sales and account management. In this role you will build on your customer care skills to retain and develop relationships with existing clients. Full training is provided, and you will work with the very best technology companies in the world, including Google, Adobe etc. This experience will set you up and will take your career in a new direction where the £ rewards are great. If you are looking for a strategic career move, then send in your new cv to Minal@ablrecruitment.com

Title: GERMAN speaking Customer Success Manager

Salary : £25 – 30k + £5K OTE

Language required: German to native standard

Team: Sales /Marketing – client onboarding

Location: Bracknell (onsite parking. The office is close to the Lexicon and the Peel Shopping Centre)

Contract type: Hybrid work: 3 days in office (Monday/Wednesday/Fridays) 2 days wfh

Company details: This international platform that offers marketing solutions to technology clients

Duties:

This is a sales retention and upselling role

• Nurture and manage a portfolio of partners
• Acting as the first point of contact re-sellers working on behalf of Google, Dell, Adobe, Lenovo and Microsoft, managing client expectations
• Contact existing clients. Upselling and cross selling of services to existing clients that will help make marketing campaigns more effective and enable better ROI
• Build strong, collaborative B2B long-term working relationships at executive level
• Communicate with partners and provide them with data-driven recommendations
• Assist with technology -based marketing solutions that will support their sales activities
• Pro-actively help partners onboard onto the software
• Work in harmony with internal teams on monthly KPI’s, revenue targets and deliverables.
• Keep up to date on marketing-technology industry trends
• Stay in constant close contact with clients
• Attend and presenting at occasional on-site client meetings

Requirements

• Fluent German
• Previous customer services experience
• Happy speaking to clients all day