Hindi/Bengali Sales and Customer Service Representative

TITTLE: Hindi/Bengali Speaker Sales and Customer Service Executive
LOCATION: Central London
SALARY: 26,000 GBP + bonus
LANGUAGES REQUIRED: Hindi or Bengali + English

MAIN TASKS AND RESPONSIBILITIES
We are searching for sales driven and customer centric individuals to work in a helpdesk centre, providing support, technical advice and able to manage renewals and objections in Hindi/Bengali and English.

This role is a combination of Customer Service and Sales. Your key responsibilities will be:
* Being the first point of contact for the clients on the Help Desk department.
* Providing excellent customer service (including inbound & outbound telephone and email).
* Ensuring that customer emails are replied to within the set standards of quality and accuracy.
* Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
* Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
* Recognizing problems and bringing these to the attention of the Team Managers.
* Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
* Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
* Engaging with lapsed clients via phone and email and being able to renew their membership.

KEY SKILLS

* Bilingual Hindi/Bengali and English.
* Ideal for a candidate with Customer Service experience on the phone.
* Outstanding communication skills, particularly over the phone.
* Excellent writing abilities, as the role will require answering emails in both languages.
* Confident in IT systems – Microsoft Office packages and experience using CRM.
* Proactive and enthusiastic individual, flexible and professional, with great attention to detail.