SPANISH Franchisee Customer Care/Account Manager

Fabulous role for a SPANISH speaker! Here you will have the chance to wfh 3 days a week alongside also visiting your restaurant clients regularly to help with training needs…so there is plenty of autonomy. You must have worked in a FRANCHISE business and be looking for a high level of customer engagement. This is a nurturing role as well as one that requires good data analytics skills to monitor training and measure customer engagement. Lovely job! Apply here SPANISH Franchisee Customer Care/Account Manager

TITLE: SPANISH Franchisee Customer Care/Account Manager

Location: High Wycombe: Bucks

Language : Fluent Spanish and English

Sector : Hospitality

Salary : circa 56,000 ( base of £48k+ cash car allowance of £7,750)

Company : Well known restaurant chain with a global presence

Work style: 2 days in the office. 3 days are wfh. The company culture is very flexible indeed

The role in a nutshell: To make restaurant owners aware of the additional services, training and support that can be provided to them to help build their businesses. This includes access to training as well as buying-support and available discounts. There will be some very limited travel to Spain and to Ireland . There will be travel around the UK .

Duties

• Liaising with restaurant owners daily
• Set up and attend meetings face to face all over the UK and Ireland as well as via video to Spanish customers
• Attend and deliver staff training sessions and engage fully with franchise owners
• Monitor customer engagement and provide advice and guidance
• Onboard new franchise owners
• Regular use of Excel to monitor and manage restaurant performance

Requirements

• Fluent Spanish
• Experience in an account management / customer service role, ideally in a franchised business
• Excellent Excel (formulas, looks ups, pivot tables etc.)
• Car driver