German-Speaking Customer Support Specialist
Job Title: German-Speaking Customer Support Specialist
Sector: Automotive
Language Requirement: Fluent German
Salary: £25,000 – £30,000 plus excellent benefits
Location: Reading (Hybrid work available after training)
Working Hours: Monday to Friday, 9:00am – 5:30pm
About the Company:
Our client is an American company that designs, manufactures, and markets high-end equipment for heavy industries such as automotive, marine, and aviation. They are a creative and innovative company that strives to make their equipment more efficient and effective. They provide full training on their products to ensure that their employees can provide the best-in-class support to clients.
The Role:
As a German-speaking Customer Support Specialist, your primary responsibility will be to provide support to automotive dealerships in Germany, Switzerland, and Austria in German. You will serve as a frontline representative of the company and must demonstrate excellent customer service with every interaction.
Responsibilities:
- Respond to incoming phone and email enquiries in a timely manner and in accordance with SLA agreements.
- Log customer queries and issues using our call logging software.
- Maintain external and internal SLAs.
- Conduct data analysis and publish financial business reporting.
- Ensure that customer service requirements are met in accordance with SLA agreements.
- Control user registration and access to the service.
Skills:
- Effective communication skills in native-level German.
- Previous experience working in a customer care role.
Job Overview
Customer Service & Call Centre
Reading, Berkshire
£25000 - £30000 per annum
