GERMAN Franchisee Engagement /Relationship Manager

This is a senior role for someone with Fluent GERMAN and is based near Dusseldorf in GERMANY and experience of working in a franchise environment. Your role here is to look after (and deliver) all training for franchisees , thereby giving them the tools to become more successful and profitable. This is essentially a Relationship Management role with German and there will be some international travel to visit your restaurant customers across the country . This is a lovely job for the right person and just 2 days in the office weekly. Apply here GERMAN Franchisee Engagement /Relationship Manager

TITLE : GERMAN Franchisee Engagement /Relationship Manager

Department: Food Supply Chain for Franchise Businesses : Procurement teams

Location: Germany: Near Dusseldorf

Work style: 2 days in the office per week ( 3 days are wfh)

Contract: Permanent role. Currently the role is remote but will be a hybrid role ( 2x weekly in the office)

Salary : Total Compensation circa Eu88,000 per annum (which is comprise of basic salary of Eu72,000 plus 10% bonus and a car allowance of Eu 8664) .

Sector : Hospitality, food and drink

Company:

Restaurants and hospitality sector. Your clients are franchised restaurant owners across France & Spain and your role is to engage with them and provide them with a top class, nurturing , customer care experience. There will be international travel in this role, as you will need to visit restaurants and speak to restaurant owners ..this is a customer care and relationship orientated role where you will be providing training to franchisees

Languages needed Fluency in German and English

Summary of the role: You will focus on two main areas

1) Providing practical day-to-day logistical and operational support to your restaurant owners who own franchises

2) Providing store and restaurant Training to your clients with the aim of helping them be more profitable

Duties

Operational:

• Listen to customer feedback
• Creating relationships with franchisees,

• Manage a portfolio of key relationships (all are restaurant owners)
• Introduce clients to new products & services that have been purchase centrally and deliver training
• Help with stock control: make sure correct stock is available for current & future food promotions .
• Liaising with vendors including local drinks companies, fresh -produce suppliers and suppliers of food-related equipment
• Liaising Distribution Centre to ensure products arrive on time
• Inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc
• Manage “product recalls”
• Make site visits to restaurants
• Budget management and tracking and analysis of performance and client satisfaction

Training & practical support

• You will be delivering onboarding and training sessions, face to face and also on Teams
• Provide training and information on new food recipes or products
• Organising team training & financial training
• Help to set business targets and establish forecasting
• Monitor sales progress
• Ensure staff absences & holidays are covered

Requirements

• Fluent German
• Experience of a franchise environment
• Numerate with good excel
• Car driver