DUTCH / FRENCH: Claims Advisor

This is a really lovely role for a bilingual FRENCH/DUTCH speaker. You will be dealing with inbound enquiries that come from the website of this well-known membership organisation, responding to the enquiry and engaging with the caller over the phone to assess their needs and then offering them membership packages/benefits and price points to consider. There is no cold calling at all, but you will be transforming an enquiry into a new member, and this will involve upselling and the ability to explain pricing structures and the benefits of membership. Nice straight forward role!

TITLE : DUTCH / FRENCH : Claims Advisor

Sector : Telesales Team and customer care

Rental: South London (closest Tube is MORDEN on Northern Line)

Language: Fluent Dutch, French and English

Working Hours: 35 hours a week based on covering 8:00am-5:30pm Monday – Friday

Salary: £30,000 + commission

Company Global International Membership organisation

Work style Fully office based

Responsibilities

This is a lovely role for a bilingual FRENCH/DUTCH/ENGLISH speaker. You will be dealing with inbound enquiries that come from the website, calling the potential new member to assess their needs and then offering them membership options and prices to consider. There is no cold calling at all, but you will be transforming an enquiry from an interested person, into a brand-new member and this will involve some upselling and explaining pricing and the benefits of membership.

• Taking inbound calls from interested potential B2B customers
• Dealing with enquiries regarding subscription renewals or training related issues
• Explain the exclusive membership benefits on offer
• Explain the three membership packages on offer (the packages range between £320-£700 per annum)
• Get a real understanding of what the customer wants and identify the best package for the client.
• Sign-up the client
• Research the market and stay updated on industry trends to deliver exceptional customer service.

You will be working in a target-driven environment in this busy environment.

Requirements:

• Happy on the phone dealing with a high volume of inbound and outbound calls.
• Fluent DUTCH / ENGLISH
• Persuasive and warm