Spanish speaking Customer Service Executive – Northern Ireland

Job Title: Spanish-speaking Customer Service Executive – Based in Northern Ireland

Language Required: Fluent in Spanish and English

Salary: Up to £23,000 – £25,000 per annum + bonus

Location: Portadown, Northern Ireland

Sector: Construction
Company Details:
Join an exciting opportunity in Northern Ireland that allows you to utilize your language skills daily. The company you will be a part of is dedicated to environmental preservation and aims to use building techniques that promote a “greener” lifestyle. They specialize in manufacturing and utilizing innovative, high-performance insulation products, contributing to an energy-efficient future for customers and the environment. With a focus on continuous innovation and a commitment to sustainable practices, the company fosters an energetic and creative work environment.
The Role:
As a member of the International Customer Care Team, you will engage in daily Spanish communication. Your responsibilities will include:

• Handling initial inquiries and some post-sales administration tasks.
• Assisting with quotations and pricing requests.
• Meeting service level targets.
• Efficiently resolving customer problems within agreed timelines to ensure satisfaction.
• Developing and maintaining comprehensive knowledge of the company’s products and services.
• Updating and maintaining accurate customer information in the SAGE customer database.
• Providing ongoing support to team members and management.
• Achieving KPI targets as set by the Customer Service Manager
• Researching and outreach to potential new customers / markets
• Working with external 3^rd party partners to develop existing new markets in line with business strategy
• Managing 3^rd party customer portal
• Working closely with external sales team to ensure delivery of existing and new business opportunities

Requirements:

• Fluent in Spanish.
• Previous sales experience is essential.
• Previous experience in a customer care role.
• Excellent IT skills, including proficiency in MS Office and experience with Sage