GERMAN Customer Care Advisor – based in Cardiff

This is a lovely customer care role for a GERMAN speaker. This is not a typical call centre role , and in stead you will be encouraged to really understand what the customer is looking for and to take your time on the phone in order to provide the right solution to any questions that the customer may have around insurance claims. Listening , care, and attention to detail are hall marks of this role. In exchange you will have the chance to work 3 days from home and just two in the office. Simply a nice straight forward role in a friendly team either here in the UK.

Title: GERMAN Customer Care Advisor (based Cardiff)
Language Required: Fluent German & English

Location: Newport (near Cardiff in Wales )

Work style Hybrid (just 2 days in office/3 days remote)
Working Hours: 9am – 5.30pm
Salary: £25000 + bonus + company benefits

The Company: Global insurance company that is forward thinking and has a flexible outlook. This is reflected in the fact that they offer hybrid work and that you can be based in Wales. The company provides insurance across property, casualty, and other specialty coverage and your role will be to help understand your client’s unique insurance needs and then to provide tailored policies for optimal protection.

The Role:
As the first point of contact you will “advise, help and record ” everything related to an insurance claim on behalf of your client . The aim is to make the insurance claim process as stress-free as possible

Advise & Help with Claims : Customer Service:

• Take inbound customer calls with the aim of understanding the specific needs of the client
• Evaluate the claim based on the type of loss
• Give advice
• Handle emails and correspondence
• Manage complaints when they arise and escalate where needed to senior management

• Liaise with suppliers and liaise with outside adjuster for claims exceeding authority

• Prepare and issue payments

Record

• Record insurance information
• Investigate and gather necessary documentation/evidence for verification
• Estimate loss or damage amounts, revising reserves as needed during investigation
• Notify insurers of claims with questionable coverage for evaluation

REQUIREMENTS

• Fluent German
• Customer Service experienc