ITALIAN & GERMAN: Customer Success/Care

This is an exciting role with the emphasis on B2B POST-SALES client care at Enterprise level ! You will be working in ITALIAN & GERMAN within the Customer Success team of this global organisation that repatriates employees from war zones or other emergencies. Working with multiple clients you will ensure that they understand the software and are making the best use of it…this is essentially a post-sales customer care/nurturing role . There are fabulous career opportunities here and long term development opportunities in the UK and also overseas. The role is HYBRID (2 days are wfh) and the team is highly regarded and respected in the organisation , having won various recognition awards

Title: ITALIAN & GERMAN: Customer Success
Team: Customer Success
Salary : c£42,000 + excellent benefits
Location: West London
Work style: 2 days wfh. 3 days are office based
Work hours 9am – 5.30pm – MON to FRI
Company
Global US business that works with enterprise clients to repatriate their employees from wherever they are, at a moments notice. This role is part of Customer Success and you will be nurturing and looking after enterprise clients . There is NO sales at all in the role and is very much a role where you will stay in touch with the client , look after them, manage any questions that they have and be the face of the business! You will be given FULL TRAINING . This is a gorgeous trilingual role!!
The role: Supporting Customer Success you will :

• B2B client post-sales care
• Conducting onboarding meetings and product tours
• Ensure a smooth adoption of the product.
• Solve arising customer problems in a timely manner.
• Review all client documents
• TRAINING : Take over and manage the entire “end-to-end’ implementation for a new client’s onboarding process
• Delivering client training on the platform and demonstrating the digital products and services they have already purchased so that they can be used properly
• Liaising with the sales/account management teams
• Respond to client queries
• Measuring customer engagement and satisfaction
• Prepare customer utilization reports, presentations.

Requirements

• Solid client service skills and experience
• Fluent German and fluent Italian