Operational Support Project Administrator (Automotive)

This is a new permanent role for a talented administrator to join as OPERATIONAL PROJECT ADMINISTRATOR. The job is hybrid ( 3 days in the office /2 wfh) and is based in READING. You will be supporting the technology team and helping with new software roll-outs to car dealerships. The role involves client care, and you will be speaking to car dealerships (your customers) to check that they are happy and using the new software products properly as well as identifying where improvements can be made. There will be full training provided in this position. The team is friendly, warm and supportive and a real pleasure to work with.

TITLE: Operational Support : Project Administrator ( Automotive)

Location: Reading

Start date: asap

Hybrid working : Yes. 3-4 days in the office (up to 2 wfh days )

Contract type: Permanent role

Salary : £30,000 + excellent benefits

About the Company:

Huge American business within the automotive sector and with a network of car dealerships that it supports globally. The company creates nifty gadgets that are used around the world and the company creates exciting and innovative products. You will get full training in this role and the company offers excellent career opportunities and will promote talent internally

Duties

In a nutshell: 1) you will support the implementation of a new tech product across car dealerships. 2) Listen to customers and identify where improvements can be made

• Liaise regularly with a portfolio of car dealerships clients
• Explain to your clients the new software upgrades, answer any questions and help to explain how this software updates will support their business
• Produce roll-out plans/timetables for new software releases
• Identify areas of improvement
• Analyse common issues raised by 1^st and 2^nd line help desk to identify where improvements can be made
• Help to plan, organise and coordinate the new software releases and keep dealerships fully informed
• Liaise with the sales and marketing teams
• Undertake a customer analysis of the uptake of new products using excel
• Attend customer care-related “client visits” to car dealerships based around Reading. Manchester, Coventry and occasionally to Europe

Requirements

• Some project management experience
• Ability to define and solve technical issues
• Car driver
• Ms Office