ITALIAN 1st & 2nd Line Tech support/Customer care

Gorgeous ITALIAN TECHNICAL HELP DESK role ! You will join this Global financial services business that has an unusual “family feel” and culture and as such is a real joy to work for . The team that you will support is small and friendly and works in a collaborative and caring way …which is unusual for anything within this sector ! You will use your Italian all the time and will liaise constantly with colleagues in Italy and London solving technical issues . This is a surprisingly supportive and warm place to work and has a flexible work culture: ITALIAN 1st & 2nd Line Tech support/Customer care

TITLE: ITALIAN 1^st & 2^nd Line Tech support/Customer care

SALARY: to £45,000 pa with excellent benefits

WORK STYLE: 4 days in the office and 1 day wfh

LOCATION: London ( City )

COMPANY Insurance and financial services business

COMPANY CULTURE & DETAILS:

Global business but with a “family feel” and culture and a very close knit team environment . The company is a joy to work for as the UK team is small (just 39 in London ) and it therefore benefits from having a global presence but works very much as a cohesive unit where the staff looks after each other and work in a collaborative and caring way …which is unusual for anything within this sector ! You will use your Italian all the time and will liaise constantly with colleagues in Italy. This is a surprisingly supportive and warm place to work and has a flexible work culture

ROLE:

The IT support function is largely outsourced to Genoa in Italy and is being brought in-house to the London office although there will be additional support available in Genoa

• Taking in bound calls from colleagues regarding hardware, software, and network issues
• Helping and supporting colleagues with issues spanning logging on, to printer configuration
• Undertaking PC configuration
• Solving issues around PCs, printers, smartphones, servers, firewalls, corporate network
• Management and maintenance of Office 365, SharePoint and Microsoft Azure including any updates and authorisations
• Constantly checking for software security updates
• Configuration and management of company network (HP switches, Sonicwall firewall)
• Occasional travel to the Italian office

REQUIREMENTS

• Advanced MS Office and Office 365
• Knowledge of the MS Azure platform and the Intune portal is preferred
• Solid 3+ years first line technical IT support
• Fluent Italian