Trilingual Customer Care Specialist (Eng and Ger + FR,SP or IT)

This exciting opportunity to work for a globally well-known company in the beauty sector, is for a passionate customer service representative with one to two years of experience in a similar Customer Support role, providing advice and assistance to clients both in the UK and in other allocated territories (DACH in particular).

Title: Trilingual Customer Care Specialist
(Trilingual English and German + additional language of either French/Spanish or Italian)

Location: East London

Salary: £30,000 – £32,000 GBP + Benefits

Industry: Beauty & Lifestyle

Language Required: English and German (Ideally also French, Spanish, or Italian)

The company:
After selling makeup to professional makeup artists for over 60 years, our client developed its own makeup line for the direct sales market. This line is made specifically with the everyday woman in mind and incorporates the best makeup from around the world. If you want to work with the makeup that pros really use on set, television, and the runway, then you have come to the right place. They seek to give every woman the chance to step into this world – either by experiencing the highest quality professional makeup and luxury, natural skin care from around the world or by building her own successful business selling these amazing products.

The role:

Amongst other, your key responsibilities will be:

• Maintain a high level of customer service with high standards of passion for the products and services provided.
• Communicate promptly with customers by phone or email.
• Deal with complaints where necessary and handle difficult scenarios with professionalism.
• Assisting the Independent Sales Representatives.
• Processing orders and returns.
• Taking ownership and accountability for each and every call or email.
• Ensure that accurate customer data is captured and logged.
• Being aware of the individual and departments weekly KPIs.

Requirement

• Fluent in English and German is essential. Would be a great plus to also speak French/Spanish or Italian
• Minimum 1/2 years of customer service experience.
• Outstanding communication skills, particularly over the phone.
• Confident in IT systems.
• Soft spoken, with an interest in beauty and lifestyle.
• Proactive and enthusiastic individual, flexible and professional, with great attention to detail.

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