Technology Project ADMINISTRATOR ( Automotive)

6 MONTH MATERNITY LEAVE contract starting asap for a talented administrator to join as a Technology Project ADMINISTRATOR . The job is hybrid (4 days in the office /1 wfh) and is based in READING. You will be supporting the technology team and helping to smooth the uptake process with new software roll-outs to car dealerships. The role involves plenty of client care, and you will be speaking to car dealerships (your customers) to check that they are happy and using the new software products properly as well as identifying where improvements can be made. There will be full training provided in this position. The team is friendly, warm and supportive and a real pleasure to work with.

TITLE: Technology Project ADMINISTRATOR (Automotive)

Location: Reading

Salary: £35k (equivalent to £17 per hour including holiday pay)

Contract type: 6 month maternity leave contract starting Dec -June 2024

Training: You will be fully trained for this role

Work style: 4 days in the office. 1 day wfh

Start date: Next week ideally

About the Company:

Huge American business within the automotive sector and with a network of car dealerships that it supports globally. The company creates nifty gadgets that are used around the world and the company creates exciting and innovative products. You will get full training in this role and the company offers excellent career opportunities once the contract has been completed. The business is a meritocracy and will seek to promote talent internally.

This role is a 6-month fixed term contract covering maternity

Duties

In a nutshell: 1) you will support the implementation of a new tech product across car dealerships. 2) Listen to customers and identify where improvements can be made

• Liaise regularly with a portfolio of car dealerships clients
• Explain to your clients the new software upgrades, answer any questions and help to explain how this software updates will support their business
• Produce roll-out plans/timetables for new software releases
• Identify areas of improvement
• Analyse common issues raised by 1^st and 2^nd line help desk to identify where improvements can be made
• Help to plan, organise and coordinate the new software releases and keep dealerships fully informed
• Liaise with the sales and marketing teams
• Undertake a customer analysis of the uptake of new products using excel
• Attend customer care-related “client visits” to car dealerships based around Reading, Manchester, Coventry and occasionally to Europe

Requirements

• Some tech project management experience
• Free asap
• Car driver (you will visit car dealerships on occasion)
• You must be based in Reading