GERMAN Customer Care Administrator

Permanent role with GERMAN: This is a bilingual GERMAN/ENGLISH CUSTOMER CARE ADMIN role. You will engage with B2B customers to ensure that they have received their furniture and that they are happy with the service. The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely team. Lovely job and good long-term opportunities within the German team and the business as a whole. Apply directly by sending you CV to maryann@ablrecruitment.com!

Title: GERMAN Customer Care Administrator
Team Order Management
Location : The West End of London (Euston area)
Work style: Hybrid after 3 months. Fully office-based during probation period of 3 months (After probation just 3 days office/2 days wfh)
Contract type: Permanent role
Salary : £32,000 per annum + excellent benefits including free lunch in a Monday
Company Details: This is an exciting opportunity to join a growing high end Scandinavian furniture brand that supplies retailers globally as well as having its own stores that sell direct to the public. The furniture is beautiful, functional and has clean lines in a very ” Scandi” tradition and your role will be to look after German retailers in an after-sales capacity This is not a high pressure call centre but a position in which you will take your time to look after the customer carefully and thoughtfully. The team is close-knit and very warm.

The role:

To provide a top-quality, caring and attentive, customer focused order processing ADMIN role for customers within the DACH region

Tasks

Order management (on SAP)

• Confirm orders and delivery requests
• Check that the order has been delivered and the customer is happy
• Deal with queries
• Liaise with the warehouse
• Liaise with distributors to ensure that they have all the information they need to guarantee the best possible service to end consumers

B2B Customer care

• Liaise with customers ( stores and retailers ) regarding delivery time scales
• Confirm the order information, lead times, prices, products
• Deal with any issues or complaints in a friendly and helpful manner
• Help with any product information or technical queries regarding furniture items
• Keep the customer updated via email or over the phone as to order status

Requirements

• Fluent German ( native standard ideally )
• 1-2 years previous customer care experience
• Ideally knowledge of SAP ( training will be provided )