Gernany OR UK based: Customer Care Associate

This is a Permanent role for a GERMAN speaker looking for a Customer care role within AFTER-SALES in the hospitality and food sector in which you can be based in Germany or in the UK . Your role here is to take inbound enquiries and coordinate with the internal teams across packaging, distribution, supply chain, training etc. Will be actively communicating with German restaurant owners by phone and email and building strong internal working relationships. Lovely job with a nice award-winning team!

TITLE : GERMAN Post sales Customer care
Department: Food Supply Chain for Franchise Businesses : Procurement teams
Location: Germany near Dusseldorf or UK in Buckinghamshire
Work style: Hybrid : 3 days in the office per week ( 2 days are wfh)
Contract: Permanent role .
Salary : £35,000 ( base of £30,700 per annum + additional £3700 guaranteed bonus)
Sector : Hospitality, food and drink
Company:
Restaurants and hospitality sector. Your clients are franchised restaurant owners across France & Spain and your role is to engage with them and provide them with a top class, nurturing , customer care experience. You will be speaking to restaurant owners daily and arranging the logistics around anything that they require , from packaging to ingredients as well as coordinating training. This is a customer care and relationship orientated role and there is the potential to develop the role into a permanent job
Languages needed Fluency in German and English
Duties

• Managing incoming enquiries in German and English (via email, telephone etc)
• Liaise with the internal teams as well as with external suppliers and the warehouse re deliveries
• Resolve complaints in a caring way, taking your time to get to the bottom of issues
• Check back with the customer once the issue is resolved, to ensure that they are happy with the service
• Produce reports
• Update the database

Requirements

• Fluent German
• Customer services experience
• You can be based in Germany or in the UK for this role