Account Manager: FRANCHISE Support

This is an exciting role for someone with experience of working in a FRANCHISE environment. Your role here is to look after (and deliver) all training for franchisees, thereby giving them the tools to become more successful and profitable. This is essentially a Relationship Management role and there will be some international travel to visit your restaurant customers in Europe . This is a lovely job for the right person and just 3 days in the office weekly. Apply here: Franchisee Engagement /Relationship Manager

TITLE : ANY LANGUAGE Franchisee Engagement /Relationship Manager
Location: Bucks, UK
Work style: 3 days in the office per week ( 2 days are wfh)
Contract: Permanent role.

Salary : Total Compensation £55,000-£70,000per annum (which is comprise of basic salary of up to £60,000 plus 10% bonus) .
Sector : Hotel franchise

International Travel required: Yes
Company:
Hotel/hospitality/restaurant sector. Your clients are franchisees across Europe and your role is to engage with them and provide them with a top class, nurturing , customer care experience. There will be international travel in this role, as you will need to visit hotels and restaurants and speak to franchise owners ..this is a customer care and relationship orientated role where you will be providing training to franchisees. You will also be managing a small team of 5 people .
Languages needed Fluency in English
Summary of the role: You will focus on two main areas
1) Providing practical day-to-day logistical and operational support to your hotel owners who own franchises
2) Providing full Training to your clients with the aim of helping them be more profitable
Duties
Operational:

• Listen to customer/franchisee feedback.
• Creating relationships with franchisees,

• Manage a portfolio of key relationships (all are business owners)
• Introduce clients to new products & services that have been purchased centrally and deliver training
• Help with stock control: make sure correct stock is available for current & future promotions
• Liaising with vendors including local drinks companies, fresh -produce suppliers and suppliers of food-related equipment
• Liaising Distribution Centre to ensure products arrive on time
• Inform clients of price changes for various ingredients, machinery or for restaurant-specific equipment such as fridges and freezers etc
• Manage “product recalls”
• Make site visits
• Budget management and tracking and analysis of performance and client satisfaction

Training & practical support

• You will be delivering onboarding and training sessions, face to face and also on Teams
• Provide training and information on new products
• Manage an international team of 5 staff ( all coaching /mentoring and training ) Organising team training & financial training
• Help to set business targets and establish forecasting
• Monitor sales progress
• Ensure staff absences & holidays are covered

Requirements

• Fluent English . Other languages are an asset
• Experience of a franchise environment
• Numerate with good excel
• Car driver