French & Spanish customer service Administrator

Gorgeous role within beauty for a SPANISH/FRENCH/ENGLISH speaker with a customer care background . The role is delightful and at the cutting edge of all new developments within skincare and beauty . It’s a hybrid role and you will also use translation skills . Apply here !

Title: French & Spanish customer service Administrator

Languages: French/Spanish/English: all fluent

Salary : £32,000+ benefits

Location: London

Work style: Hybrid (3 days office. 2 days are wfh)

Company details

This is a well-established beauty and cosmetics company that started life in America as professional makeup for the theatre. It is now an internationally respected brand serving professional actors as well as the general public. It has a thriving online presence as well as a network marketing structure so that people can buy products in person , away from the pressure of retail stores, that are tailored very specifically to their needs. This role is exciting as you will use all your language skills on a daily basis in a B2B and B2C environment as well as attend beauty events and conferences. The London team is great and utterly passionate about all things beauty related !

Duties

• Take inbound enquiries from customers and provide guidance and advice on new products or services
• Organize and coordinate the post sales administration
• Process orders
• Liaise with the warehouse and manage the returns
• Upload information onto a database
• Deal calmly and helpfully where there is a complaint
• Liaise regularly with the external team of freelance sales reps
• Use translation and copywriting skills.
• Attend occasional events

Requirements

• Fluent Spanish, French and English
• Previous customer care experience
• Ms office skills