GERMAN Account Executive (B2B Client Service)

An exciting full-time permanent role for German speakers living at the very heart of London city just landed! The role will use your fluency in GERMAN language in a PRE-SALES ORDER ADMINISTRATION role.

The LIFESTYLE company is a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely team with strong global presence. Lovely job and good long term opportunities!

German Speaker Sales Administrator
Department: Pre-Sales & Order Management
Location: Central London
Work style: Onsite (5 days in the office, during 3 months probation. Flexible after that 2x wfh 3x onsite)
Salary: £27,600 – £30,600 per annum plus benefit package (discretionary)

Company Details: This is an exciting opportunity for an inquisitive German speaking talent looking to get a foot down into SALES by joining a growing high end Scandinavian furniture brand that supplies retailers globally as well as having its own stores that sell direct to the public. Their furniture features unrivalled beauty and functionality with interior and exterior designed with plenty of attention to ergonomics. Your role will be to look after German retailers in an pre-sales capacity.

About the role:
To carry out the commercial and administrative processing of orders for DACH markets. The successful candidate is someone who is quick and will be a culture fit to the already existing team of 14-20 German speakers (mostly Londoners coming from diverse background) and would add valuable support.

How your day-to-day looks like:
Technical Order Management

• Receive and register compliant orders into an in-house ERP system (SAP).
• Daily usage of client’s internal portals and the in-house CS system (C4C) for any order request.
• Provide distributors with all the information they need to guarantee the best possible service to end clients (order confirmation information, lead times, prices, products, etc.).
• Liaise with the distributors or sales representatives for details and changes to be made to “non-compliant” orders.

B2B Administration

• Liaise with stakeholders ( such as stores reps, retailers, clients, distributors, vendors, suppliers, external agencies and internal team members from Norway, Germany, UK and France ) regarding orders.
• Deal with any issues or complaints in a friendly and helpful manner.
• Help with any product information or technical queries regarding orders.
• Keep key accounts updated via email or over the phone with any product news or orders.

Basic qualifications:

• Fluent German ( native standard ideally )
• 1-2 years previous sales administration/order management/sales assistant/account management or any client/customer facing roles
• Master of SAP (ERP) systems is mandatory
• Good IT skills
• Strong soft skills
• Knowledge of Cloud for Customer (C4C) system appreciated
• Mechanical and technical ideation ( deep understanding of furniture parts or similar areas like car/airplanes/printers/robotics ) appreciated
• Excellent communication both written and oral
• Solution oriented and a strong team player
• Strong leadership potential and can hit the ground running immediately
• Can manage and excel in a very demanding and fast phase environment