Desktop Support Technician

Role: Desktop Support Technician
Pay rate: £16 per hour + Holiday pay
Start: Immediate
Location: Oxford, fully office based (Monday to Friday)
Expected duration: 12 months (With a possibility of extending or converting to permanent)
Job Description
Our client is a world leader in travel e-commerce and technology. They are looking for a Desktop Support Technician to join their business. The role supports the company’s internal customers utilising the latest technology and providing the highest level of customer service.
In this role you will be helping internal employees troubleshoot tech issues and will either resolve or triage and escalate to the correct team. You will also support with onboarding and offboarding user accounts and preparing equipment to be sent out to remote employees.

Responsibilities

• Troubleshoot most hardware issues, some software issues, and triage more complex issues before escalating tickets to the next tier or team.
• Demonstrate independent ownership of T1 tickets, and actively seek opportunities to deepen your expertise by working on T2 tickets with peer supervision.
• Responsible for the timely completion of all on-boarding and off-boarding of user accounts and equipment.
• Select at least one Corp system to learn how to administer
• gather, organise, and present all relevant information/data to efficiently assess an issue. This information may help them

Requirements

• 1+ years’ experience with IT / Retail Service Desk
• Computer Science degree desirable or equivalent working experience in similar role.
• Systems, Asset Management, Workday knowledge, SAAS Management
• Knowledge of corporate desktop technologies including Microsoft Windows Operating systems, Mac OS, Active Directory, Microsoft Exchange, Microsoft O365 Jira, Intune / JAMF, endpoint protection tools, basic security, Mobile Device Management, Video Conference
• Good time management skills / able to swap tasks quickly
• The ability to explain technical concepts to a non-technical audience
• The ability to troubleshoot and triage, but not necessarily solve, issues in a logical manner
• The ability to lift objects up to 20 KG