import export shipping Program Admin

Lovely straight forward role for a IMPORT/EXPORT PROGRAMME ADMINISTRATOR who is based in Reading. The role is busy and the team is warm and friendly and very easy to work with. The company is growing fast and is a franchise business within automotive, so you will deal with plenty of business owners who will be your customers . nice role. Plenty to do !
Title : IMPORT/EXPORT PROGRAMME ADMINISTRATOR

Location: Reading
Salary : £26,000 + benefits
Work style; Office based during probation. Hybrid after probation of 2 days wfh/3 days in office
Sector : Cars and automotive : SHIPPING LOGISTICS
Duties Lovely, straight forward customer care and a Sales Order Processing role :

• Accurately enter and process sales orders onto the database (ERP)
• Ensure all required documentation (e.g., sales orders, picking lists, import/export paperwork) is properly received, stored, and retained
• Accurately enter new customers information
• Direct customer care and interaction : Liaise with customers via phone and email to provide
• information, resolve enquiries, and ensure customer satisfaction
• Handle customer queries regarding new or replacement equipment promptly and efficiently
• Liaise with internal teams including Warehousing & Finance
• Collaborate with the finance department to facilitate invoicing corrections as needed
• Provide customer Help Desk Support
• Help with queries from the help desk related to new and replacement equipment
• Use of excel to perform monthly order analysis
• Dealing with export admin

REQUIREMENTS

• Excel and good numerical skills
• Located locally in the Reading area
• Logistics or automotive experience
• Shipping experience is helpful