Senior online Customer Care/Relationship Manager
Title: Senior online Customer Care/Relationship Manager
Salary : £32,500 including quarterly bonuses ( basic of £27,000) prorated till October 2019
Employment type: Ongoing temp role until October 2019 to cover maternity leave
Language: Spanish
Sector : Online Travel , Holidays and Hospitality
The Company
This is one of the largest travel related sites in the world and expanding faster each year as more of us use their services. The company has links with independent hotels, restaurants and also with companies that provide travel related activities such as sky diving, bungee jumping, specific niche areas of historical interest and in fact gets the most innovative products and services to the touristic market faster than any other organisation
The Role
Top level POST SALES Customer care and Relationship Management role in a digital marketing context:
*Look after a portfolio of “crown jewel” travel related clients
*Liaise with internal Sales Managers to provide campaign planning support
*Provide post-sale relationship management to the clients
*Liaise with media clients, the sales team and travel agency relationships
*Help set up digital and online marketing campaigns
*Produce client activity reports
*Ensure that clients get the best customer care in order to ensure repeat business
*Put together proposals
*Help plan digital marketing campaigns and online advertising campaigns
*Work to project and campaign deadlines
*Produce competitor analysis
*Help with reconciliation of all billing related matters
Requirements
*Fluent Spanish
*Previous online experience in sales support
*Digital Media background or Travel Background
Job Overview
City of London, London
£25000 - £35000 per annum
