Arabic and French Speaker Customer Service Rep

Arabic and French Speaker Customer Service Rep (Both Languages fluent)
Job Type: Permanent (full-time), 40 hours per week.
Location: Central London.
Start date: As soon as possible.
Salary: From £23,000 – £30,000 depending on experience + bonus and benefits.
Important Note: No VISA sponsorship is provided. Candidates MUST be eligible to work in the UK.

We are looking for a passionate, motivated and resourceful bilingual French and Arabic speaker with solid experience in Customer Service, with an interest in the hospitality or travel industry. Our client is a leading luxury client services provider based in Central London. The company is offering a modern, friendly and vibrant environment with the possibility to develop a rewarding career.

You will use your passion and expertise to help clients to get the most from the service provided and will use your research and communication skills to provide personalized solutions to the existing clients. Within others, your main responsibilities will be:

– Proactively deliver an exceptional customer service to a wide network of high profile clients within the agreed deadlines.
– Establish clear, detailed and thorough client briefs.
– Researching the best options to meet and exceed the requirements of the clients.
– Offering tailored lifestyle suggestions to your members to maximise the value they get from the service.
– Ensure clients’ expectations are managed within the agreed deadlines.
– Always go above and beyond client requests.
– Ensuring ongoing client satisfaction by managing client expectations and resolving complaints.

Skills and experience required:

– Fluent in French, Arabic and English. Candidates MUST speak all these three languages to be considered for the role.
– Strong customer service experience, ideally with previous exposure to Middle East clients.
– Excellent communication and interpersonal skills.
– Excellent time management skills with the ability to multi-task in a busy and dynamic work environment.
– Proactive and resourceful approach.
– Proficiency with Microsoft Office package.
– Passion for high standard service delivery.