Scheduler/Complex Diary Manager (Customer Service)

TITLE: Scheduler/Complex Diary Manager (Customer Service)
LANGUAGES NEEDED: French or German or Spanish or Italian
SALARY : £28,000-£33,000 + benefits
LOCATION: Central London
SECTOR: Not-for-profit

DUTIES:

This is a fast moving and exciting role for a very experienced diary manager (or logistics “scheduler”) who will sort out all the logistics and complex timetabling for all client courses and updates. You will deal with an extraordinary number of client contacts (up to 2,000) and as such you will need to be very creative in managing the London diary as well as be happy explaining changes to charge rates, cancellation policies and other information persuasively to your clients. This is the European HQ of a global organisation with the HQ based in the USA and the job is all about maximizing customer satisfaction and ensuring client retention. This is a great role for someone who really cares about customer service but can cope with a high level of complex logistical management!!

This is a new role for the London office. There will be 2 weeks training in the USA prior to taking up this position:

* Complex time-tabling of multiple courses, workshops, symposiums, meetings and events across several clients and multiple contacts
* Manage requests, via email and telephone, and provide basic first level support for all training including attendees guide, and on-site materials. Deal with event-related requests.
* Put together conference materials, meeting agendas/minutes, etc.
* Creatively solve issues around timetabling
* Produce meeting notifications and surveys,
* Acting as the face of the company internationally
* Translate and proofreading presentations, press releases, websites
* Developing strong relationships with clients and partner companies across Europe
* Assisting with logistics co-ordination around workshops, conferences, training

REQUIREMENTS:

* Fluency in one European language
* Demonstrable complex diary, logistical or event management
* You will need to be persuasive
* Degree educated (essential)