Oxford-based Customer Care Advisor ( Temp contract)
Title: English-speaking Customer Services Advisors
Location: OXFORD
Language;English
Start date: Ideally from Monday the 17th June
Contract: 8 week temporary role
Salary £11-12 per hour + subsided lunch at the staff canteen ( equivalent to £24k per year annualised)
Shifts: Covering 8am-4.30pm OR 9am-5.30pm
Getting to work: The company runs a free shuttle service to get to work from pick-up points in Oxford. Free car parking. Free Bike Racks
The Company: This is one of the largest holiday and travel websites in the world and expanding faster each year as more of us use their services. The company works with independent hotels, privately owned restaurants and also with companies that provide holiday activities such as sky diving, bungee jumping, etc. It prides itself on getting exciting new services to holiday makers faster than any other organisation. This role specialises on Iceland.
ROLE
Take inbound calls from clients and from business owners
*Use of email and livechat
*Manage technical support, help set up new accounts, deal with log-in issues, display or website format issues
*Resolves booking queries
*Updating/changing product descriptions, accommodation availability, and prices;
*Deal with booking or reservations questions
*Resolve billing or invoice issues
REQUIREMENTS
Fluent English
Previous customer services, call centre experience
Knowledge of another European language is a definite asset
Job Overview
Customer Service & Call Centre
Oxfordshire
£22000 - £24000 per annum
