German speaking Software Support Engineer/2nd Tier Help Desk

Title: Software Support Engineer/2^nd Tier Help Desk

Location: Brussels in Belgium

Salary: Between Euros 50,000 and Euros 65,000 (depending on experience) per annum plus outstanding benefits (flexible working, regular catered lunches, company car (+ fuel allowance), laptop)

Language: Fluent English & German

Sector: Fast-growth Technology company

Living in Brussels: Brussels is a very international city and a popular expat destination. It’s more like living in a small city with the spirit of a big one and is very close to other countries, making international travel and short getaways easy. More than 100 languages are spoken in Brussels which is home to more than 180 nationalities.

Company Culture: This is a dynamic fast growing company backed by venture capital. They will only recruit the very best people and have high staff retention rates and an excellent work environment. This company goes out of its way to find, and to keep, its talent.

Duties

Reporting directly to the EMEA Support Engineer Manager and using your languages daily, the role involves high levels of technical customer service:

• Regular liaising with customers and partners, coordinate and tracking all technical escalations
• Dealing with technical escalations and resolve support ticket issues
• Investigate if a support ticket relates to a product “bug” or is a feature request
• Replicate bugs in order to find technical solutions
• Contribute to FAQ section of the website
• Undertake QA testing on new product releases

Requirements

• Fluent English and Spanish
• Previous experience as a Technical Support Engineer or in a 2^nd or 3^rd line IT Help Desk role
• Degree in Information Technology or Computer Sciences (or related)
• Have experience in Java and familiar with REST API

• You are fluent in English and German