B2B Customer Service Adviser

Title: B2B Customer Service Representative
Hours: 8-4.30pm or 9-530pm Schedule is released a month in advance
Hours: 37.5 standard working hours
Lunch: 1-hour unpaid lunch period
Expected duration: Ongoing (Possibly leading to permanent)
Pay Rate: £11.00 per hour

Our client owns a business management software, providing solutions offering all round solutions and acting as a service booking engine. They work with small to fortune 500 businesses globally. They are looking for customer Service representative to join their Oxford team ASAP. You must have previous experience in be available to start on the date mentioned for this role.

What You’ll Do

* Respond to queries via LIVE CHAT and EMAIL from B2B users of the platform
* Tier 1 support: setting up a new account, log-in issues, display or website format issues, updating/changing product descriptions, availabilities, and prices; booking or reservations questions, resolving billing or invoice issues
* Technical troubleshooting, and putting the customer experience first whilst protecting brand reputation and integrity
* Offer advice and accurate information to internal/external customers appropriately to match the situation
* Adherence to processes and policies, whilst also understanding the need to think outside of the box to solve a problem.

What We Seek

* 1-2 years’ experience customer support within a call centre environment, ideally where some degree of technical support was required; email or chat support highly preferred
* Experience within the banking, insurance and telephony industries is an advantage in terms of system navigation and understanding. As would a background in business to business customer service
* Positive, friendly and can-do attitude towards staff and customers. Whilst also being receptive to changes.
* Demonstrate initiative and proactivity and hit customer care targets.
* Computer literate with the ability to quickly learn bespoke systems
* Confident and competent in troubleshooting technical issues
* Able to think logically whilst also being able to creatively provide solutions to issues
* Fluent written and spoken English is essential; a second European language would be a distinct advantage
* Ability to multitask within a fast-paced environment
* Knowledge/interest in technology.