Head of Operations

Title: Head of Operations
Language: English. Chinese (Mandarin) or French would be a plus
Salary: Up to £80K basic depending on experience
Location: Central London

Our client, a start-up company helping with travellers on tax refund, is looking for a Head of Operations to join their London office. You will be reporting to the Co-Founder/CEO directly and lead an international and dynamic team.

Responsibilities

• Develop, own and execute core work streams within operations, e.g. receipt verification, payments, invoice management;
• Processes and measure performance within each work stream;
• Set SLAs and define and measure the right metrics in order to make data-driven decisions;
• Manage outsourcing firms to ensure they are performing to expectations;
• Synthesise business requirements based on needs from operations for the product team to translate into tech solutions;
• Source, select and review various service providers;
• Lead and coach operations team.

Requirements

• Minimum 5 years relevant experience, preferably in an early-stage start up;
• Strong Excel and/or Google Sheets experience for data analysis, reporting and building dashboards;
• Experience with SQL, Tableau, or other BI tools is a plus;
• Project and team management experience;
• Ideally with experience working with internal product team.
• Fluency in French or Chinese (Mandarin) would be a plus.

Please note that no sponsorship is provided. Candidates must be eligible to work in the UK.

For more details or a confidential discussion, get in touch with us via wechat: ngheiyan

Due to the large volume of applications we receive, unfortunately, we are not able to provide a feedback to every applicant. If your profile is suitable, one of our consultants will contact you directly.