Spanish and Portuguese Client Support Representative

TITTLE: Spanish and Portuguese Speaker Client Support & Sales Representative
LOCATION: Central London
SALARY: 26.500GBP + Bonus + Benefits
SECTOR: Sustainability & Ethical Trade

MAIN TASKS AND RESPONSIBILITIES

We are searching for a passionate customer service representative with a commercial mindset to work in a Help-desk centre, providing technical advice in English, Spanish and Portuguese. This role is a combination of B2B Client Support and Sales.

Your key responsibilities will be:
* Being the first point of contact for the clients on the Help Desk department.
* Providing excellent customer service (including inbound & outbound telephone and email).
* Ensuring that customer emails are replied to within the set standards of quality and accuracy.
* Helping customers logging and managing incidents and taking ownership of seeing these through to resolution. Advising, processing and logging customer queries.
* Providing clear communications between the company and its customers. Ensuring a seamless customer experience and providing product advice.
* Recognising problems and bringing these to the attention of the Team Managers.
* Identifying potential membership upgrade/opportunities for Business Development and transferring them to the relevant departments.
* Make an agreed number of outbound calls and contacts per assigned projects to meet the targets.
* Engaging with lapsed members via phone and email and being able to renew their membership.

KEY SKILLS

* Fluent in Spanish, Portuguese and English. The three languages MUST be fluent.
* Ideal for a candidate with Customer Service experience (Account Manager, Call Centre, Telesales, etc).
* Outstanding communication skills, particularly over the phone.
* Excellent writing abilities, as the role will require answering emails in both languages.
* Confident in IT systems – Microsoft Office packages and experience using CRM.
* Proactive and enthusiastic individual, flexible and professional, with great attention to detail.