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Bilingual Software Support Helpdesk Manager
Title: Bilingual Software Support Helpdesk MANAGER
Level: Senior. Management level and supervisory.
Language required: French OR Dutch OR German OR Swedish
Salary: Up to £48000 per annum + excellent benefits
Location: Maidenhead, Berkshire
Technology Required: Windows & MS SQL
The company
International specialist technology software solutions company. You will have the opportunity to get involved in a very wide range of duties as the company is no more than 60 staff and the wellbeing of its staff (and its clients) is at the heart of what they do.
The role
The role is a mix of team management and coaching with practical day to day client contact
- TEAM MANAGEMENT: Full responsibility for operational management of a team of Help Desk customer services staff
- Oversee, coach and mentor team members
- Identify skills short falls and organise specialist training where necessary
- Undertake appraisals and liaise directly with HR and others in the senior team
- Recruit new staff
- CLIENT CONTACT : Direct global client contact
- Contact with re-seller partner agents across Australia and also South Africa
- Deal with client escalations and resolve technical issues
- Answer client queries
- Liaise with management teams across all parts of the business in order to get much more involved operationally
- Ensure the client experiences the very best in friendly and capable customer care at all times
Requirements
- Previous team management experience
- Knowledge of Microsoft SQL
- Fluency in one European language (French, German, Dutch or Swedish)
Job Overview
Category:
IT & Technology
IT & Technology
Location:
Maidenhead, Berkshire
Maidenhead, Berkshire
Salary:
£40000 - £50000 per annum
£40000 - £50000 per annum
Employment type:
Permanent
Reference:
CR7259_1574878155
