French Customer Service Specialist

Job Title: French Customer Service Specialist
Job type: Temporary job
Estimated duration: 3 months
Location: Remote working, based in UK – The office location is Manchester
Pay Rate: £13.50 per hour

Job Summary:
My client is looking for a French customer service specialist who will be mainly responsible for the accurate process of customer quotation and order requests. You will have to own the customers’ needs by proactively following up on responses and promised actions, act as a liaison between the customer and other departments to resolve customer queries and cover the timely handling of all associated queries from customers. The role will involve regular phone contact with customers and the other members of related departments.

Responsibilities:

• Management of customer communication via C4C (CRM system).
• Produce spare parts quotations.
• Co-ordinate with the technical teams to produce component quotations.
• Effectively manage the quote follow up process (within the defined thresholds).
• Create sales orders as per Customer Purchase Orders.
• Managing customer orders from placement through to shipment, providing accurate lead times and verifying pricing, credit memos and return authorisation requests.
• Expedite orders and keep track of the logistics process and delivery management.
• Close working cooperation with Supply Chain, Customer Service, Commercial and Technical Services teams.
• Handle all associated query management by phone and email.
• Be a key interface for external and internal customers to ensure that they receive the best possible customer experience.
• First point of contact for all Quotation and Order Management enquiries via telephone and email.
• Escalate issues to the Customer Service Supervisor as policy dictates.
• Ensure compliance and control guidelines are adhered to e.g. customer documentation, discounts, freight charges etc.
• Support with monthly audit controls testing.

Job requirements

• Minimum 2 years of experience in an office-based customer service role (Preferably in a B2B environment)

• Fluency in French up to mother tongue proficiency
• Fluency in English to a high standard
• Knowledge of C4C/SAP/Salesforce or a similar CRM System
• Proficient in all MS products: Word, Excel, PowerPoint etc.
• The ability to develop strong relationships with customers at all management levels.
• Good communication and negotiation skills.